Frequently Asked Questions (FAQs)

1. What is EZORA?
EZORA is a trusted online store that focuses on providing customers with high-quality products that blend style, durability, and affordability. Our mission is to create a seamless shopping experience by offering carefully selected items that bring value and elegance to your lifestyle.

2. How do I place an order?
Placing an order with EZORA is simple. All you need to do is browse our collection, select the product you like, choose your preferred size, color, or variation if available, and then add it to your cart. Once you proceed to checkout, you will be asked to provide your shipping details and make a secure payment. After completing the purchase, a confirmation email will be sent to you immediately.

3. What payment methods do you accept?
We accept a variety of secure payment methods including all major credit and debit cards, PayPal, and other trusted gateways. Every transaction made on our store is encrypted and completely safe to ensure your peace of mind.

4. Do you ship worldwide?
Yes, EZORA ships to customers around the world. The shipping cost and estimated delivery time will vary depending on your location, and you will be able to view the exact details before completing your purchase at checkout.

5. How long does delivery take?
Delivery times differ depending on where you are located. Local orders generally take between three to five business days to arrive, while international orders may take around seven to fifteen business days. Once your order is shipped, you will receive a tracking number to follow your package.

6. Can I track my order?
Absolutely. As soon as your order has been dispatched, EZORA will send you a tracking link by email. This allows you to stay updated on the status of your shipment and know exactly when it will arrive.

7. What is your return and exchange policy?
At EZORA, customer satisfaction is our top priority. If for any reason you are not satisfied with your order, you may return it within 14 days of delivery. We also allow exchanges in cases where the product is damaged or defective. To qualify, the item must be unused, in its original packaging, and accompanied by proof of purchase. More details can be found on our return policy page.

8. What if I receive a damaged item?
Although rare, if your order arrives damaged, please contact us within 48 hours of receiving it. Be sure to include photos of the item and its packaging. Our team will quickly review the situation and arrange either a replacement or a refund, depending on your preference.

9. How do I contact EZORA for support?
Our customer care team is always ready to help. You can reach us directly through email at infoezora@gmail.com by filling out the contact form available on our website, or by sending us a direct message on our official social media pages. We strive to respond to all inquiries within 24 hours.

10. Do you offer discounts or promotions?
Yes, EZORA frequently provides customers with exclusive offers, special discounts, and seasonal promotions. To make sure you never miss out, we recommend subscribing to our newsletter, where you will be the first to hear about upcoming deals and product launches.